Dell Offers SMBs Managed IT Services

Computer maker Dell announced the availability of ProManage-Managed Services, which the company said was “built from the ground up” for small and medium-size businesses (SMBs). The Web-based service actively monitors and manages IT networks and helps prevents system issues before they occur. Service packages start at $9 per month with no long-term contract required.

ProManage-Managed Services offers three levels of service; alerts, which provides round-the-clock remote monitoring that checks the health of networks, servers, PCs and applications, including non-Dell systems; resolution, monitoring with remote issue resolution for all monitored hardware, applications, anti-virus software, and Windows Services, and Management, which couples alerts and resolution with end-user support, increased security functions, asset tracking and assessment services.

All three levels of service are monitored 24/7. When an event takes place, Dell’s Network Operating Center alerts customers or their solution provider, while the Service Desk can fix the issues remotely. Additionally, each business is assigned a local field force that can be onsite quickly to resolve problems, perform assessments and help plan future growth prospects.

The expansion of the program to more than 5,500 U.S. towns and cities follows two successful pilot tests in Dallas and New York City, where Dell said it helped one customer, Euless, Texas-based TheAttorneyStore, (now GetLegal.com) increase staff productivity by as much as 60 percent.

Source: eweek.com/c/a/Midmarket/Dell-Offers-SMBs-Managed-IT-Services--347762/